Refund Policy
We hope you are satisfied with your purchase. If you have any concerns about a defective or damaged item, please feel free to contact our Customer Service Center.
We recommend that you read the Terms of Sale and our Returns and Refunds Policy before purchasing. It is very important to check carefully when receiving an order or product, especially before using the product. If there are any bugs or problems, please contact us immediately.
- What if I receive an incorrect product?
We have high operational standards for packing orders, but errors may occasionally occur. If you have received the wrong product, please accept our sincere apologies. As part of our customer service goals, we will resolve your issue as quickly as possible and minimize your inconvenience.
You can contact us via email, but we need more information (such as pictures) to send you new items.
- What if my item is damaged?
Although we take great care to prevent damage to our products during shipping, problems can still arise. If you received a damaged item, please accept our apology.
We recommend that you contact us by email after signing the product. Please email us some photos showing damage to the product and a brief description. Our customer service team will inspect damaged items and provide the best solution to your problem.
- My product has a quality problem, how do I report it?
If there is any quality problem with the product, please accept our apology. We take complaints about the quality of our products seriously and need to investigate more details about the failure. For this, we recommend that you contact us by email.